Guardiola inspires management style of Oldham social worker

Nick at his deskRole models. Most of us have one, and for many our role models are the people who we aspire to be like as we grow into the best version of ourselves. 

Yours may be a successful entrepreneur, a leading politician, a well-known celebrity – even someone close to your heart personally.

Whoever they may be, they are the people who motivate and encourage us in life and for Oldham Council’s Nick Booth, his role model is Manchester City’s football manager, Pep Guardiola.

Seen as an inspiration to millions across the world with his managerial magic and achievements, Nick, who has recently been appointed as a Team Manager in Oldham’s Children’s Social Care Services, talks openly about wanting to be like Pep – and for good reason too.

In fact, he admires him that much, Nick once referenced Pep in a footballing analogy he gave during an opening team meeting with his new colleagues.

“Pep is very good at what he does,” Nick said.

“It’s there for everyone to see. But at a deeper level, as a leader, he treats everybody with love and respect and his team repay that approach with their own performances.

“I’m not a Man City fan, but I really value what he does and that’s what I told my team.”

Nick, who actually supports Leeds United, recalls a few members of his team laughing at the analogy with one saying, ‘Are you telling us you’re Pep?’.

“No,” he replied. “But if I could become my role model as a manager, that’s who I would be without a doubt because that’s how I aspire to manage.

“Pep is somebody who recognises he has got a good team, and he works very hard to get them over the line and he wants them to win trophies.

“If we all work together in that same fashion in my team and across the service, as far as I’m concerned, we will win lots of our own trophies in Oldham too.”

Nick’s working mentality is exactly the type of enthusiasm sought after at Oldham, and as a local authority, the council is always striving to recruit strong leaders who will deliver high performance.

Ofsted recently backed this up with comments acknowledging Oldham’s ‘strong and stable leadership team’ during a recent inspection of its Children’s Services. The authority was rated ‘Good’ across all areas. 

Councillor Shaid Mushtaq

Councillor Shaid Mushtaq, Cabinet Member for Children and Young People, said: “Our children and young people deserve the very best care, and our team of dedicated social workers work incredibly hard to achieve this, as it has been highlighted in our recent Ofsted report.

“But behind our frontline, we have people who also work with and support our social workers to be the very best that they can be in their roles too, and this all builds into our commitment of supporting our residents to have the best start in life.

“As part of our new journey to becoming an ‘Outstanding’ Children’s Services provider, we are looking for social workers who will strive for the best outcomes as leaders and people who will ensure the needs of our most vulnerable are at the forefront of everything we do.

“So, if you have that same attitude and drive, like Nick does with his personal aspirations, we would love to welcome you to our team of social workers here at Oldham Council.”

Despite only being with the authority for a few months, Nick – who is now in the process of making his agency role as a Team Manager permanent with the council – firmly agrees that Oldham can be ‘Outstanding’, and with his leadership, he looks forward to contributing to this journey. 

“The outcome here, no matter what, is that we always want to make a difference to the families and children that we work with so it’s a really good place to work,” Nick added.

“I can’t wait to get out of bed in the morning, have my breakfast, make my way here, and get through that door to meet warm friendly faces who are ready to work hard – that’s how I know I’ve made the right decision to make my role permanent here.

“As a Team Manager, I see myself as a very open manager who is very approachable and gives strong support to my colleagues.

“I give strong challenge too, but support and challenge go hand in hand because it’s all about getting the right outcomes for the young people we work with, and my colleagues.

“Yes, we can have a laugh and enjoy warm conversations, but we can also have tough conversations and I am confident I can challenge my team on anything, and they won’t take it personally.

“They take it with grace, and we always work together to change what we need to do and with that mentality, I’m confident we will go from being a ‘Good’ to an ‘Outstanding’ authority.”

Before he’d even started working at Oldham, Nick admitted he already had a ‘good feeling’ about the place. That was down to the great first impression he received from the managers who interviewed him.

“As much as I was being interviewed to see what Oldham thought about me, I was interviewing them to assess what they were like too, and I found both managers to be really welcoming and warm,” Nick said.

“They came across as really kind people – the kind of people I like to be around.

“I want to be a leader who portrays that same kindness.

“Yes, you obviously need a bit of firmness in this role but with the support I give, I make sure I’m guiding my social workers, and I am helping them in the best way possible to be the best they can be, not just for themselves but for the people of Oldham.” 

The council is currently in the process of recruiting Team Managers with a similar positive leadership approach to Nick. 

If you are interested in following in his footsteps, you can apply for one of Oldham Council’s latest social worker vacancies via www.leadingoldham.co.uk/childrens-services.  

Also, if you would like to have a conversation about the current opportunities available at Oldham, contact our team today at CSWA@oldham.gov.uk. 

I value the teaching and learning I get and how I can give back to families

Oldham Council is helping social workers to develop their skillset and progress in their careers
“I could easily go away, do agency and get double what I am getting paid now but I see the value in the richness of the experience and the learning,” says Clare, a consultant social worker in Oldham Council’s assessment and intervention team in children’s services. “I value the teaching and learning I get, and how I can give back to the families.”

Clare is one of several practitioners benefitting from Oldham’s commitment to upskilling its workforce.

Focused training

Oldham has a dedicated support programme for newly qualified social workers, where they receive a bespoke assessed and supported year in employment (ASYE) that is inclusive of a learning, development, and support offer. Beyond the ASYE, there is a dedicated progression programme providing opportunities such as completing post qualifying modules at Salford University.

Apprenticeship students qualifying with Oldham Council

Apprenticeship students qualifying with Oldham Council

The council offers practitioners opportunities to become a practice educator or mentor for ASYE practitioners and also commissions specialist training. There are also opportunities to become a ‘champion’ of practice in specialist areas.

Permanent staff can access a year-long accredited foundation course at the Centre for Systemic Social Work in London, as well as access to systemic practice focused learning sessions. These are delivered in a bite-sized format to help further embed systemic practice.

Clare believes that these opportunities have helped her to progress in her career.

Culture of learning

She joined Oldham six years ago, completing her ASYE and progressing to consultant social worker in Oldham’s social work academy. At the end of August this year, she moved into her new Frontline consultant social worker (CSW) role in the assessment and intervention unit.

“It seems like a massive jump, but in the interim, the support and training that I’ve been provided through working on complex cases, shadowing my peers, and mentoring others has been vast,” she says.

Clare points to a culture of peer-to-peer learning and supportive managers that exists in Oldham. Social workers are encouraged to identify areas of practice they want to develop and are supported to shadow peers and take up secondments to deepen that learning.

Prior to starting her new role, Clare recalls how an annual appraisal meeting with her manager helped to push her out of her comfort zone of only working with teenagers to also supporting younger children and babies.

“I recall being in supervision and my manager asking me: ‘What would you like to learn next?’ It became very apparent that I was working with teenagers a lot because that was something that I enjoyed doing. There was a bit of a push for me to develop a knowledge of child development and working with younger children – now I like working with younger children.”

Through practice reviews and feedback, which she describes as strengths-based and development-focused, Clare was able to progress.

“I was always allocated buddies, because I really enjoy the teaching aspect of social work – I am very passionate about it [social work] and I love theory. So, my manager was always encouraging me to support an ASYE, mentoring or do peer support. That helped to build my confidence. When I wanted experience in reflective supervision, my manager supported me to do that to increase my skillset.”

These various types of experience have helped her to be a better social worker.

“I think back to when I was an ASYE and having my manager send those care plans back to me to improve. I see the value in how that pushed me to be better. Now, when I am completing those care plans, they are so robust for that child.”

Social Workers in Oldham

Social Workers in Oldham

Secondment opportunities

Oldham also offers 12-month secondment opportunities – something that Ben, head of service in the children’s assessment and intervention service – believes is helping Oldham to retain its workforce.

He recalls encouraging one practitioner to take up a secondment in one of Oldham’s long-term teams (now called safeguarding and care planning teams).

“It was really good in terms of building up her confidence, experience and knowledge,” he says. “She came back and eventually went up through to senior practitioner and on to team manager. And I coached her through that.

“I think the culture within Oldham has really been around recruitment from within as a means of building that stable and steady workforce. I think what’s recognised, in terms of staff retention and having a solid workforce, is making sure that there is the opportunity for people to develop and grow. Because if people feel stagnant, then people start looking elsewhere.”

Supporting staff progression

This is something that Stephanie, head of Oldham’s social work academy and principal social worker in children’s services, is acutely aware of.

Advanced practitioners are encouraged to specialise, have ‘champion’ roles and play a greater role in supporting systemic training, or group reflective supervision.

“People were feeding back that they wanted to go into an advanced practitioner position but then weren’t given the opportunities to learn management skills, when this was the next step in their career,” says Stephanie.

Oldham listened and practitioners now have access to Frontline’s Pathways social work leadership programme.

Stephanie adds: “We now ensure that there are multiple opportunities to step into an advanced practitioner position. Once in a senior or advanced practitioner role, opportunities for development are vast, and include the development of management skills. Appraisals and regular supervision, for all our staff, consider skills and areas for development. When looking at future career goals, plans are implemented and reviewed as to how opportunities can be or are provided.”

Social Workers in Oldham

Social Workers in Oldham

Protected time

As well as being offered a range of learning opportunities, social workers need to have the time to access this training while managing a caseload.

“When you’ve got a whole caseload of families that you’re working with, your priority and your commitment is your families and not always necessarily yourself and your [career] progress,” says Lauren, a CSW in the safeguarding and care planning team.

As a result, social workers are offered protected time.

“When managers are looking at your workload, they are not just looking at the numbers but the complexity and how social workers can fit in the learning without feeling overwhelmed,” says Stephanie.

Clare believes that acknowledgement is vital. “Just being given permission from your manager to take time off to train is amazing and something we don’t speak to enough.”

If you interested in a career at Oldham Council please get in touch for more information or apply for any of our current vacancies.